When entering your address details in the shopping cart please ensure you select the correct country from the drop down menu.
Orders to Australian Addresses are charged at a $10 Flat rate. Free shipping is offered for orders over $150 to Australian Addresses. We use Australia Post Express for all addresses within Australia, and parcels should arrive within 1-2 business days from the date your order has been shipped.
Orders to New Zealand are charged at a $15 Flat rate. We use DHL shipping services for all addresses within New Zealand, and parcels should arrive within 3-5 business days from the date your order has been shipped.
Express Orders to New Zealand are charged at a $30 Flat rate. We use DHL Express shipping services for all addresses within New Zealand, and parcels should arrive within 3 business days from the date your order has been shipped.
Xahara ships to most destinations around the world via DHL shipping services. International orders are charged at a $20 flat rate. With tracking services is offered to most destinations.
All international orders shipped will require a signature upon delivery. In the event that an attempt delivery is made, the driver will automatically attempt delivery to a residence the next business day before 6:00 PM, After two attempts, the package will be held at the local DHL office until delivery arrangements are made.
Online tracking is available to 45 destination countries: Austria, Argentina, Belgium, Brazil, Canada, China, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Korea, Latvia, Lithuania, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Puerto Rico, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, United States, United Arab Emirates, Uruguay, United Kingdom and Vietnam.
We highly recommend that your keep track of your parcel with the tracking ID provided.
Shipping times vary per destination and will take approximately 3 – 14 days to arrive at your destination country, this is not including customs and/or processes. Please allow up to 30 days for delivery of your order.
Express Orders are charged at a $30 Flat rate. We use DHL Express shipping services for all International Addresses, and parcels should arrive within 3 - 5 business days from the date your order has been shipped. This is not including customs and/or processes.
INTERNATIONAL TAXES AND CUSTOMS CHARGES
Please note the shipping costs do not cover any import tax or duties/liabilities that may be applied by the Government of the destination country.
Xahara does not accept the responsibility for customs delays, duties or taxes that may apply in destination country.
We do not accept under any circumstances orders back due to rejection of customer’s charges. Orders cannot be returned to sender.
Orders are processed Monday through Friday and are shipping within 1 – 3 days of placement. International orders will be shipped within 2 – 5 business days. Please note that business days do not include weekends or national public holidays. Orders placed on a weekend will be dispatched the next business day.
Please keep track of your orders if a tracking number is available, and allow up to 30 days. If your order has not arrived within the given time frame please contact firstname.lastname@example.org
If you have any difficulties while entering your Shipping address whilst creating an account or during checkout please email email@example.com with your full shipping address and contact phone number before you place your order, we can arrange to set up an account for you.
Xahara is not responsible for lost or stolen packages or packages delayed in transit.
The shipping cost for orders is non refundable.